Shipping / Returns
We work in collaboration with La Poste and its Colissimo service as well as with the Chronopost delivery service in order to offer you fast shipments and a maximum quality of service. As soon as your package is shipped, you will receive an e-mail containing the tracking number of the carrier in charge of your package (Colissimo/La Poste or Chronopost). You can then track the package for 30 days after it has been sent on the carrier's website.
Here is the link to track your package if it is sent by La Poste and its Colissimo service: https://www.colissimo.fr/portail_colissimo/suivre.do.
For a shipment with the Chronopost service, you can follow its progress via the following link: https://www.chronopost.fr/fr/suivi-colis
You will receive your products within 7 working days anywhere in France, depending on the delivery method and service chosen, if your products are in stock in our premises. Delivery will take place within 7 to 11 working days if the selected products must be ordered from one or more of our suppliers. For shipments to international destinations, delivery times are 11 to 15 business days.
Shipping costs are calculated according to the amount, weight and destination country of your package. They include the processing, packaging and shipping of your products. The exact amount of your shipping costs is calculated automatically when you place your order.
Countries eligible for delivery
Europe: Belgium, Germany, Netherlands, Luxembourg, Italy, Spain, Portugal, Austria, Ireland, Switzerland, United Kingdom
Returns and refund
All returns must be made to the following address:
SPACEFOOT SAS - Returns service
ZAC de Conneuil
2 rue Lavoisier
37270 Montlouis Sur Loire
All returns must be reported to our service and completed with Colissimo Tracking with signature within the 15 days following the reception of your order. All items must be returned in their original state and packaging with their label intact. They must be accompanied by the purchase invoice or the delivery note.
Any customized item can not be returned, exchanged nor refunded. An example is a flocked jersey.
No return by express delivery will be processed, whatever the reason.
If the delivered product is compliant with the order, all returning costs are on your charge.
If the product is defective or non-compliant, we will refund the incurred costs for the return (only on presentation of an invoice certifying the payment). The maximum amount refunded for the incurred returning charges is 8€. All refunds will be processed under a 30 day working period.
For any returned item on the basis of "defective" motive, please specify on a separate mail the nature of the fault. We cover the expenses incurred for the forwarding of the products.
Regarding exchanges, they will be carried out between 10 and 15 days, taking into account the fact that many of our products are imported. In the case where one of the exchanged product was out of stock for more than 60 days, you would be refunded. Please specify in detail the products that you would like in exchange.
We do our best possible to provide you a quality service. However, if the quality of an ordered product is questioned, we reserve the right to return the product to the original manufacturer for inspection before taking any decision regarding this product.
If you have received your order and you notice that is has been damaged during shipping, we invite you to contact us within 4 working days (upon reception of your order).
To do so, please send us a message through our contact form, category "Other requests" by giving us the maximum details possible regarding the elements of reception of your order. Please also add photos of the following elements :
- A photo of the product with its visible defect
- A photo of the packaging and a photo of the shipping label on the parcel
Please note that these photo elements are mandatory. If your request is not complete, we will not be able to respond to your request right away.
Once our service has received and examined all your elements, we will contact you back within 48 hours.
If you declare your order as damaged during shipping after the period of 4 working days upon reception of your order, we inform you that the claim period will be exceeded and that our service will not be able to give a favorable answer to your complaint.